Terms & Conditions + Privacy Policy

Last updated: 06.05.2025

Welcome to The Busy Box! We're so glad you're here. Below you'll find all the important bits about how our subscription works, how we protect your information, and what to expect with each order. By placing an order or subscribing, you agree to the following Terms & Conditions and Privacy Policy.

1. Who We Are

We are The Busy Box, a UK-based business providing monthly activity boxes for children aged 1–6. Our aim is to make learning through play simple, joyful, and screen-free. The Busy Box is operated by The Legge Group Ltd, a company registered in England & Wales.

Registered address available on request.
Company number: 16374486

The Legge Group Ltd is currently not VAT-registered. All prices shown are inclusive of any applicable taxes.

2. Subscription Model

We currently operate on a monthly subscription-only model. A new box is delivered to your door each month, filled with themed, age-appropriate activities.

Subscription Details:

  • Billed monthly at £19.99 per box

  • Cancel anytime via your account or by emailing admin@thebusybox.co.uk

  • Subscriptions renew each month on the same date you originally signed up

  • Please cancel at least 48 hours before your next billing date to avoid being charged for the following month

3. Shipping & Delivery

  • We currently ship to UK addresses only

  • Boxes are typically dispatched within 5 working days of purchase or renewal

  • We use Royal Mail or a tracked courier service

  • If your box hasn’t arrived within 10 working days, please email us at admin@thebusybox.co.uk

4. Returns & Refunds

Due to the personalised and child-focused nature of our products, we do not accept returns of opened boxes. However, we may offer:

  • A replacement box if yours is damaged or lost in transit

  • A partial or full refund at our discretion if the issue is reported within 14 days of receiving your box

Email admin@thebusybox.co.uk and we’ll always do our best to make it right.

5. Box Contents & Safety

Each box is carefully designed for children aged 1–3 (Little Explorer) and 3–6 (Curious Creator). While we aim for consistency, please note:

  • Contents may vary slightly month to month based on theme or availability

  • Some materials or concepts may be repeated in future boxes to support different learning outcomes

  • All materials are selected with safety in mind

  • Children should always be supervised, especially when using small parts or craft tools

  • Not suitable for children under 36 months without adult supervision

6. Marketing & Communications

You will only receive marketing emails if you opt in during checkout or sign up via our website.
You can unsubscribe at any time using the link in our emails or by contacting admin@thebusybox.co.uk.
We do not sell or share your information with third-party advertisers.

7. Privacy Policy

We comply with the UK GDPR and are committed to protecting your data.

🔐 What We Collect

  • Your name, email address, and delivery details

  • Your order history and payment confirmation

  • Site usage data (e.g. via cookies and analytics)

The Legge Group Ltd is the data controller for all information you share with The Busy Box.

🛠️ How We Use It

  • To process your order and deliver your box

  • To send shipping updates and customer service emails

  • To improve our service and site performance

  • To send optional marketing content (only if you’ve opted in)

🧾 Storage & Security

  • We use secure, GDPR-compliant platforms (e.g. Squarespace, Stripe)

  • We do not store your payment information

  • You can request access to, correction, or deletion of your data at any time

8. Cookies

We use cookies to:

  • Understand how visitors use our site

  • Improve the user experience

  • Track simple analytics (like page visits)

You can manage or disable cookies in your browser settings.

9. Intellectual Property

All logos, illustrations, product names, activity designs, and written content belong to The Busy Box and may not be copied, distributed, or reused without permission.

10. Changes to These Terms

We may update our Terms & Conditions and Privacy Policy from time to time. Any important changes will be posted here, and if you're subscribed, we'll notify you by email.

11. Questions or Concerns?

We're always happy to help! If you have any questions about your order, subscription, or anything in this policy, please reach out to:

📧 admin@thebusybox.co.uk