Terms & Conditions and Privacy Policy

Last updated: 28.08.2026

Welcome to The Busy Box®! We're so glad you're here.

Below you'll find the important information about how our subscriptions and orders work, delivery, cancellations, Party Bags and how we use your personal information.

By placing an order or subscribing through our website, you agree to these Terms & Conditions and acknowledge our Privacy Policy.

1. Who We Are

We are The Busy Box®, a UK-based business providing monthly activity boxes for children aged 1–6. Our aim is to make learning through play simple, joyful and screen-free.

THE BUSY BOX® is a registered UK trade mark of The Legge Group Ltd, a company registered in England and Wales.

Registered address available on request.
Company number: 16374486
UK Trade Mark number: UK00004394885

The Legge Group Ltd is currently not VAT-registered. All prices shown are inclusive of any applicable taxes.

The registration certificate confirms that THE BUSY BOX is registered to The Legge Group Ltd under UK Trade Mark No. UK00004394885.

2. Subscription Model

The Busy Box operates on a monthly subscription model. Each monthly box contains 4 themed, age-appropriate activities based on the age range selected.

Subscription details:

• Standard subscriptions are billed monthly at £19.99 per box.

• Sibling Boxes are billed monthly at £35.99 per box.

• Your subscription renews automatically each month on the same date you originally subscribed.

• You may cancel your subscription at any time through your account or by emailing admin@thebusybox.co.uk.

• Please cancel at least 48 hours before your next billing date if you do not want the next renewal to be processed.

• If a renewal has already been processed and preparation of your next box has begun, we cannot normally offer a refund simply because you intended to cancel.

• This does not affect any cancellation or refund rights you may have under consumer law.

If you have any questions about an upcoming renewal, please contact us and we will always do our best to help.

3. Shipping & Delivery

• We currently deliver to UK addresses only.

• Subscription boxes are normally dispatched within 5 working days of your initial order or monthly renewal.

• Orders placed on or after the 25th of the month will normally receive the following month's box to allow sufficient time for processing and dispatch.

For example, if you place an order on 26 May, you would normally receive the June box.

If you're unsure which monthly box your order will receive, please contact us before placing your order.

• We use Royal Mail and/or tracked courier services to deliver our orders.

• Delivery times provided on our website, in dispatch notifications or by a courier are estimates unless we have expressly confirmed a guaranteed delivery date in writing.

• If your order has not arrived within 10 working days of dispatch, please contact us at admin@thebusybox.co.uk so that we can investigate.

• Please ensure that the delivery address supplied at checkout is complete and accurate. We cannot be responsible for delays or failed deliveries that result from incorrect or incomplete information supplied by the customer.

• Where an order is delayed, lost or unsuccessfully delivered by a courier, please contact us and we will work with both you and the courier to resolve the issue as quickly as reasonably possible.

• Risk in the goods remains with us until the order has been delivered to you, or to another person you have identified to receive it, in accordance with applicable consumer law.

Nothing in this section affects your statutory rights.

UK consumer law generally places delivery responsibility and risk with the trader until the customer takes physical possession of the goods, where the trader has arranged the carrier.

4. Returns, Cancellations & Refunds

We want you to be happy with your Busy Box.

Because of the nature of our products, we do not normally accept returns of opened or used activity boxes, unless the product is faulty, damaged, not as described or you otherwise have a legal right to a remedy.

If there is a problem with your order, please contact us as soon as possible at admin@thebusybox.co.uk.

Depending on the circumstances, we may offer:

• A replacement product or box.

• Replacement of missing or damaged items.

• A partial refund.

• A full refund.

Your legal rights are not limited by this policy. Goods supplied to consumers must, among other things, be as described, of satisfactory quality and fit for purpose where applicable.

Personalised products

Products that are made to your specifications or are clearly personalised, including our personalised Take & Make Party Bags, cannot normally be cancelled simply because you have changed your mind once production has begun.

However, this does not affect your legal rights where goods are faulty, damaged, not as described, not delivered or where another statutory remedy applies.

UK distance-selling rules specifically exclude goods made to a consumer's specifications or clearly personalised goods from the ordinary cancellation right.

Nothing in these Terms & Conditions affects your statutory rights.

5. Box Contents & Safety

Each Busy Box is designed for one of our two age ranges:

Little Explorer: ages 1–3
Curious Creator: ages 3–6

Customers may also choose a Sibling Box for households with more than one child.

• Contents vary each month according to the theme.

• Some materials, techniques or concepts may appear in more than one box where they support different activities or learning outcomes.

• A Sibling Box provides a duplicate set of the activities and materials supplied for the selected age range so that each child can complete their own activities.

• Materials are selected with the intended age range in mind.

• Adult supervision is required during activities.

• Some activities may contain small parts or require the use of craft materials or tools.

• Parents and carers should follow all instructions, warnings and age guidance supplied with the activity.

• Products should only be used for their intended purpose and in accordance with the supplied instructions.

• Please discontinue use of any item that becomes damaged or presents a potential safety risk.

The Busy Box is not responsible for loss or damage arising from use of a product contrary to its supplied instructions, safety information or intended purpose where that loss or damage was not caused by us.

Nothing in these terms excludes or limits liability where doing so would be unlawful.

I would avoid a blanket statement such as “The Busy Box cannot be held liable once delivered”. CMA guidance warns that broad exclusions relating to faulty goods, injury or failure to perform contractual obligations may be unenforceable or unfair.

6. Take & Make Party Bags

Our Take & Make Party Bags are personalised, made-to-order products sold separately from our monthly subscription.

What's included

Each Party Bag includes:

• 1 eco-friendly, age-appropriate craft activity.

• The materials required to complete the activity.

• Illustrated activity instructions.

• A handmade surprise gift.

• A personalised sticker.

Ordering and event dates

• Party Bag orders must be placed at least 10 working days before your event.

• We strongly recommend ordering earlier wherever possible to allow additional time for production and courier delivery.

• The party or event date supplied when ordering helps us plan production and dispatch.

• Providing an event date does not, by itself, mean that delivery by that date is guaranteed.

• We will take reasonable steps to prepare and dispatch your order in sufficient time for the event date supplied.

• Unless we expressly confirm a particular delivery date as guaranteed in writing, production and delivery dates are estimates.

• Where you tell us before ordering that delivery by a specific date is essential, please contact us so that we can confirm whether we are able to accept the order on that basis.

Courier delivery

Once your order has been dispatched, it will be transported by a third-party courier such as Royal Mail or another tracked delivery provider.

Courier delays can occasionally occur outside our direct control. If there is a problem, we will work with you and the courier to investigate and resolve it as quickly as reasonably possible.

Our use of a third-party courier does not remove any statutory rights you have against us as the retailer.

Themes and custom requests

You may choose from our available Party Bag themes or request a custom theme.

We will do our best to accommodate custom requests but cannot guarantee that every request will be possible.

Where we cannot fulfil a requested customisation, we will contact you where appropriate to discuss suitable alternatives.

Personalisation

Personalised elements are produced using the information provided by you when ordering.

Please carefully check:

• Names.

• Ages.

• Dates.

• Spellings.

• Quantities.

• Theme selections.

• Any custom wording or instructions.

We cannot normally replace or refund personalised items because information supplied by the customer was incorrect.

If the mistake was made by us, please contact us and we will put it right.

Cancellations and refunds

Because Party Bags are personalised and made to order, they cannot normally be cancelled or refunded once production has begun, except where required by law.

If your Party Bags:

• Arrive damaged.

• Are faulty.

• Are materially different from what was ordered.

• Are lost in transit.

• Do not arrive.

please contact us promptly at admin@thebusybox.co.uk so that we can investigate and offer the appropriate remedy.

Nothing in this section affects your statutory rights, including rights that may apply where a delivery deadline was expressly agreed or where it was made clear and accepted before the contract was formed that delivery by a particular date was essential.

This last distinction is particularly useful for Party Bags. The Consumer Rights Act distinguishes between estimated delivery and an agreed or essential delivery time, so your checkout should avoid accidentally presenting every entered party date as a guaranteed contractual delivery date.

7. Marketing & Communications

You will only receive marketing emails where you have opted in or where we are otherwise permitted to contact you under applicable law.

You may unsubscribe from marketing communications at any time by:

• Using the unsubscribe link contained in our marketing emails; or

• Contacting admin@thebusybox.co.uk.

You will still receive essential service communications relating to your orders or subscription, such as payment confirmations, dispatch notifications or important account information.

We do not sell your personal information to advertisers.

8. Privacy Policy

The Legge Group Ltd is responsible for the personal information processed through The Busy Box.

We are committed to protecting your personal information and handling it in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

Information we may collect

Depending on how you use our website or services, we may collect:

• Your name.

• Email address.

• Billing and delivery address.

• Telephone number, where provided.

• Order and subscription information.

• Information supplied for personalised products, such as a child's first name, age or party details.

• Payment confirmation and transaction information.

• Correspondence you send to us.

• Website and device information collected through cookies and analytics.

We do not directly store your full payment card details.

How we use your information

We may use your information to:

• Process and fulfil orders.

• Manage your subscription.

• Take and process payments through our payment provider.

• Personalise products that you have requested.

• Arrange delivery.

• Send order, payment and delivery updates.

• Provide customer support.

• Respond to enquiries or complaints.

• Keep appropriate business and financial records.

• Prevent fraud or misuse.

• Improve our website, products and services.

• Send marketing communications where permitted.

Our lawful bases

We only process personal information where we have a lawful basis for doing so.

Depending on the purpose, this may include:

Contract
Where processing is necessary to take an order, manage your subscription, personalise your products or deliver what you have purchased.

Legal obligation
Where we need to retain or process information to comply with legal, accounting, taxation or regulatory requirements.

Legitimate interests
Where necessary for reasonable business purposes such as improving our services, maintaining security, preventing fraud or responding to customer enquiries, provided those interests do not override your rights.

Consent
Where we rely on your permission, for example for certain marketing or cookie activities. Where processing is based on consent, you may withdraw that consent.

The ICO requires organisations to identify and explain the lawful basis for each purpose for which they process personal information.

Third-party service providers

We may share information with trusted service providers where necessary to operate our business, including providers involved in:

• Website hosting and ecommerce, such as Squarespace.

• Payment processing, such as Stripe.

• Delivery, such as Royal Mail and other courier providers.

• Email and customer communications.

• Website analytics.

• Accounting, administration or other professional services where required.

These organisations receive only the information reasonably required to provide the relevant service.

We do not sell your personal information to third-party advertisers.

How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.

Different categories of information may therefore be retained for different periods.

Where information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

Your data protection rights

Depending on the circumstances, you may have rights including:

• The right to access personal information we hold about you.

• The right to correct inaccurate or incomplete information.

• The right to request deletion of your information in certain circumstances.

• The right to restrict processing in certain circumstances.

• The right to object to certain processing.

• The right to data portability where applicable.

• The right to withdraw consent where processing relies on consent.

To exercise a data protection right, please email admin@thebusybox.co.uk.

You also have the right to raise concerns about the handling of your personal information with the Information Commissioner's Office (ICO).

The ICO says privacy notices should explain the purposes of processing, lawful bases, retention periods, applicable individual rights and the right to withdraw consent where relevant.

9. Cookies

Our website may use cookies and similar technologies to:

• Operate essential website features.

• Remember preferences.

• Understand how visitors use our website.

• Measure website performance.

• Improve our services.

• Provide analytics where permitted.

Some cookies may be essential for the website to function, while others may require your consent.

Where required, you can choose whether to accept optional cookies through the cookie controls provided on our website.

You can also manage cookies through your browser settings.

10. Intellectual Property

THE BUSY BOX® is a registered UK trade mark of The Legge Group Ltd, UK Trade Mark No. UK00004394885.

Unless otherwise stated, content created for The Busy Box, including branding, logos, illustrations, activity designs, instructions, photographs, graphics and written materials, is owned by or licensed to The Legge Group Ltd.

You may not copy, reproduce, modify, redistribute, sell or commercially use this material without our prior written permission, except where permitted by law.

11. Changes to These Terms

We may update these Terms & Conditions and Privacy Policy from time to time, for example where:

• Our services or products change.

• Our prices or subscription arrangements change.

• Our delivery arrangements change.

• Legal or regulatory requirements change.

The latest version will always be available on our website.

Where a change materially affects an existing subscription, we will provide reasonable notice where appropriate.

12. Questions, Complaints or Concerns

We want customers to have a positive experience with The Busy Box.

If you have a question, complaint or concern about an order, subscription or any part of these terms, please contact:

📧 admin@thebusybox.co.uk

We will aim to respond as quickly as reasonably possible and work with you to resolve any issue fairly.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you may also have rights under the mandatory laws applicable where you live.

Any dispute will be dealt with by the courts that have jurisdiction under applicable law.