Question 1

How do gift subscriptions work?

Accepted Answer

You can subscribe using the recipient’s name and address. If you would like a message included, contact us after ordering and we will try to add one.

Question 2

Can I buy a one-off box instead?

Accepted Answer

Boxes are currently available by subscription only. Subscriptions can be cancelled at any time.

Question 3

How do I update my delivery address?

Accepted Answer

Delivery details can be updated through your account before the monthly cut-off. If you are close to dispatch, contact us as soon as possible.

Question 4

Can I skip a month without cancelling?

Accepted Answer

Yes, subscriptions can be paused for as long as needed without cancelling. Just contact us and we will arrange this for you.

Question 5

How do I change my child’s age band?

Accepted Answer

You can switch age bands so future boxes better suit your child’s stage. If you need help, contact us and we will update it for you.

Question 6

What happens if my payment fails?

Accepted Answer

If a payment fails, it is retried twice automatically. If the third attempt fails, the subscription is cancelled, and any successful payment still receives the box linked to the original billing date.

Question 7

Are shipping costs included in the price?

Accepted Answer

Yes, UK delivery is included in the subscription price.

Question 8

Do you offer sibling or multipack discounts?

Accepted Answer

Yes, we offer a sibling box option to reduce the cost for families with more than one child.

Question 9

Can I use discount codes on subscriptions?

Accepted Answer

Discount codes may be used depending on the promotion terms. Some codes may be limited to specific plans or new customers.

Question 10

Is there a referral scheme for friends?

Accepted Answer

Referral offers may run from time to time. Any active scheme will be clearly advertised on the website or our social channels.

Question 11

Do prices change as my child gets older?

Accepted Answer

Prices do not change automatically as your child ages. The only change would be if you move from a single-child box to a sibling box.

Question 12

What comes in a typical monthly box?

Accepted Answer

Each box includes four themed, screen-free activities, printed instructions, child development insights, a sticker sheet, and access to the latest Boxy’s Sticker Quest chapter.

Question 13

How long do activities usually take?

Accepted Answer

Most activities take around 10 to 30 minutes. Many can be extended or revisited through imaginative play.

Question 14

Are instructions suitable for non-crafty grown ups?

Accepted Answer

Yes, instructions are simple, clear, and designed to be easy to follow with minimal preparation.

Question 15

Can activities be reused or replayed?

Accepted Answer

Many activities create keepsakes or toys that can be played with again. Some tools and materials can also be reused for future crafts.

Question 16

Are there mess-free or low-prep options?

Accepted Answer

Activities are designed to be low-prep with minimal mess. Any mess is easy to manage with basic household protection.

Question 17

Are the materials eco-friendly and recyclable?

Accepted Answer

We prioritise recyclable packaging, reusable components, and eco-conscious materials wherever possible.

Question 18

Are any activities unsuitable for certain allergies?

Accepted Answer

Some activities may include materials such as wood, paper, felt, or adhesives. If your child has allergies, please contact us before ordering.

Question 19

What safety testing do products go through?

Accepted Answer

Materials are carefully selected to be age-appropriate and sourced from reputable suppliers. Adult supervision is always required.

Question 20

Do you include small parts for under 3s?

Accepted Answer

If small parts are included, they are sealed in a clearly labelled bag and should only be used with close adult supervision.

Question 21

How do you minimise plastic in your boxes?

Accepted Answer

We minimise plastic use and prioritise paper-based, recyclable, or reusable packaging wherever practical.

Question 22

When will my first box be dispatched?

Accepted Answer

Boxes are dispatched within 5 working days, usually within 48 hours. Orders placed before the 25th receive that month’s theme.

Question 23

Do you deliver outside the UK?

Accepted Answer

Currently, delivery is available to UK addresses only.

Question 24

Can I add a gift note or message?

Accepted Answer

Gift messages are included with party bag orders. For subscriptions or gifts, contact us after ordering and we will try to include a message.

Question 25

How much notice do party bag orders need?

Accepted Answer

We recommend at least 10 working days’ notice to allow time for preparation and delivery.

Question 26

What is the minimum and maximum party bag order size?

Accepted Answer

Party bag orders have a minimum of 5 bags and a maximum of 50 bags per order.

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